Terms of Sales

Since Gram Circuit is an online market place and an intermediary as defined by applicable law, Gram Circuit is not obliged to monitor or control the Products being sold on www.Gram Circuit.com ("Website") or monitor or control any other content on the Website. However Gram Circuit at its discretion and in accordance with applicable law may choose to monitor any Products or other content and may remove any such content from the Website if Gram Circuit determines in its sole discretion that such content is in violation of Gram Circuit policies or any applicable law.


Report of Violations of Gram Circuit Policy or Law

If you believe that there is any content available on the Website which is contrary to Gram Circuit's policies or applicable law ("Objectionable Content"), then please notify to the Gram Circuit Grievance Officer at the email id provided in Gram Circuit Privacy Policy ("Objectionable Content Notice"). When you send such Objectionable Content Notice, please ensure that your notification contains the following details:

  • Your name, email id, phone number and postal address
  • The exact nature of the Objectionable Content (such as whether the Objectionable Content is a Product being sold by a Seller on the Website or is a Product review or a Product description)
  • The exact location (including the relevant web page) where the Objectionable Content appears
  • Why do you consider the content to be objectionable?

Report of Violations of Your Intellectual Property Rights

Gram Circuit also respects the intellectual property rights of all entities. If you believe that your intellectual property rights have been violated in any manner, please fill out and submit the Notice of Infringement of Intellectual Property Form ("IP Infringement Notice") provided in the annexure below. Please send the duly filed out IP Infringement Notice via email to grievanceofficer@GramCircuit.com. Any incomplete or improperly filled out document may not be considered.


When you send us an Objectionable Content Notice or and IP Infringement Notice (collectively referred to as "Notice(s)"
  • You declare that all statements made by you are true
  • You acknowledge and agree that we may share your Notice to third parties including the parties involved in the allegedly objectionable activities / infringing activities, our group companies, our advisors and other third parties
  • You agree to indemnify Gram Circuit and its group companies against all claims which may arise in connection with such a Notice being made by you.

Delivery of the Product

There are various delivery models for delivery of purchased Product to the Buyer, as decided by the Seller. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the Seller and not on the Buyer. Seller represent and warrant that the Products being delivered are not faulty and are exactly those Products which are listed and advertised by Seller on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.


Buyer's shipping address; pin code will be verified with the database of Website before a Buyer proceeds to pay for Buyer's purchase. In the event Buyer's order is not serviceable by logistic service providers or by Seller or the delivery address is not located in an area that is covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller.


Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the Seller for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product.


The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from Seller upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.


Return Policy for Products

Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered.


The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by the Seller at the time of purchase of the Product.


In the event the return of a Product is duly accepted by Seller, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer.


Buyer agrees that if the returned Product is not accepted by the Seller then Gram Circuit shall have the right liquidate or sell those Products and give all the valid title, rights and interests including warranties and other collaterals and benefits associated with those Products (as the Buyer would have received from the Seller) to any third party to whom those Products are sold.


Cancellation of transaction / orders

Cancellation by Seller:

There may be certain orders that Seller is unable to accept and has the right to cancel either by the Seller directly or Seller can instruct Gram Circuit Company to cancel such order. Seller reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Buyer's order being cancelled include, without limitation, non-availability of the Product or quantities ordered by Buyer or inaccuracies or errors in pricing information. Seller may also require additional verifications or information before processing any order. All such cancellation shall be without any recourse to Buyer and without any liability to the Seller or to Gram Circuit Company. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Gram Circuit Company shall have the sole discretion to determine the mode of reversal from the above options. In the event a promotional code given by Gram Circuit Company is used for the purchase of the Product, the amount under such promotional code shall not be refunded in case of cancellation of order. The above is the sole remedy of the Buyer and the sole liability of the Seller and sole responsibility of Gram Circuit Company for any cancellation of the purchase order by the Seller or otherwise other than by the Buyer.


Cancellation by the Buyer:

In case of requests for order cancellations, Seller reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Seller receives a cancellation notice and the order has not been processed, Seller may cancel the order and refund the entire amount to Buyer within a reasonable period of time. Seller will not be able to cancel orders that have already been processed by the Seller. Buyer agrees not to dispute the decision made by Seller and accept Seller's decision regarding the cancellation.


Set-off of any benefits availed by the Buyer:

In case the Buyer has availed any benefit under any marketing or promotions provided by Gram Circuit Company in relation to the Product for which the order has been cancelled by the Buyer or by the Seller, Buyer agrees and authorizes Japer Company to recover such benefits from the Buyer or set-off the same from any refunds to the Buyer.


Governing Law

These Terms of Sale shall be governed in accordance with the laws of India without reference to conflict of laws principles. You acknowledge that these Terms of Sale are solely for your benefit. It is not for the benefit of any other person, except for your successors and permitted assigns.